ONLINE ORDERS

We offer local delivery year-round during regular business hours Monday through Friday.

At Vetiver, we do not currently offer same-day delivery.

Next-day delivery is possible for our fresh flower service.

Orders placed online or otherwise, are typically processed and delivered within 2-3 business days unless otherwise specifically noted on the product page or requested.

All purchases including subscriptions will receive an e-mail regarding the details of your anticipated delivery and any questions that we may have.

Please call us at +1 647 234 8903 or email at hello@vetiverto.ca to see if we can make special accommodations.

There is a $30 flat rate fee of for all deliveries between 401, Woodbine, Lakeshore and Royal York.

Please let us know if you’re outside of this delivery zone and we will do our very best to make accommodations.

Some orders are not available for shipping. This includes all fresh flowers and living arrangements.

Domestic and International rates are calculated at checkout.

Items are shipped out within 2-3 business days unless otherwise specifically noted on the product page.

You will receive an e-mail informing you that the order has shipped which will include a tracking number.

All fresh flowers and living arrangements are Final Sale. In the event there is a concern regarding the quality, please contact us within 24 hours.

Likewise, due to the nature of the order, all custom design requests are Final Sale.

All Other Items are subject to returns and/or exchanges on a case to case basis. Please connect with us within 7 days of your receipt of the item(s) if you are unsatisfied or if they were received in error or are defective. Email us at hello@vetitiverto.ca.

Please note that any and all charges and fees associated with return shipping will be the responsilbity of the customer.

Yes, certainly. Please call or text us during the day from 9AM-5PM at 647 234 8903. If we miss your call, kindly leave us a voicemail and provide your name and information and we will be sure to get back to you as soon as possbile.
We accept payments made by credit card (Visa, Mastercard), Shop, Paypal, E-Transfer and Cheque.

FLOWER CARE

Keep your seasonal planters thriving by watering consistently so the soil stays evenly moist.

Deadhead spent blooms regularly to encourage fresh growth and keep things looking tidy.

For a boost, use a slow-release fertilizer in summer to nourish plants over time.

Connect with us if you have any detailed questions.

To keep fresh flowers looking lovely, trim the stems at an angle and place them in clean, cool water with the flower food provided.

Change the water and add more flower food every couple of days, removing any leaves below the waterline.

For best results, keep arrangements out of direct sunlight and away from heat sources.

Avoid direct sunlight and placement in areas that have excessive moisture or high humidity.

Dusting might be done by blowing air directly onto the flowers, using an air dryer set on ‘cool,’ or by hand with a soft paintbrush.

You may very gently bend the stem or leaves to adjust their positioning as necessary.

OUR SERVICES

Many of our projects take place in the following areas–

Midtown Toronto: South Hill, Rosedale, Summerhill, Yorkville, The Annex, Cabbagetown, The Danforth, Leslieville, The Beaches

North Toronto: Forest Hill, Deer Park, Moore Park, Yonge & Eglington, Leaside, Lawrence Park, Hogs Hollow, York Mills, Don Mills

Please contact us if you have any questions about your location.

The general guideline for timing is as follows:

Spring Planters are installed from the end of March to mid-April.

Summer Planters are installed between end of May and mid-June.

Fall Planters are installed between mid-September and the end of October.

Winter Planters are installed at the beginning of November to mid-December.

Spring (April, May)– Bursting with colour and vitality, our spring planters herald the approach of warmer weather. Frost-friendly bulbs bloom into flowering tulips and daffodils, accentuated by pansies, hellebores and pussy willow branches.

Summer (June, July, August)– Cascading colour or clean greens and white, our summer planters are by far, the most popular choice among clients. Luscious potato vines and ivy surround geraniums, begonias and mandevillas, truly capturing the vibrancy of summer. Perennials and tropical plants like palms and birds of paradise may also be included upon special request.

Fall (September, October)– Our fall planters are a welcomed change after the long summer season. Flowering mums, cabbage and miniature pumpkins compliment ornamental grasses in true autumnal spirit.

Winter (November, December, March)– Whether you prefer a natural, classic woodland theme or something more extravagant, our winter planters are sure to please. Dogwood sticks, pinecones, magnolia and dried berries accent seasonal evergreen boughs. These are low-maintenance, long-lasting planters.

As we are a custom design service, we determine our pricing largely on an individual basis.

This ensures you receive the most accurate cost.

Factors that influence cost include the materials used, labour, the scale of your project as well as our delivery fee.

We accept payments made by credit, e-transfer and cheque.
Join now to receive this lovely gift.
Discover what potting flowers define each season– the Vetiver Way.